Valid for new players in Ontario • 1st, 2nd, 3rd deposits only • CAD$20 min deposit • withdrawal terms, wagering requirements and full T&Cs apply • Please Gamble Responsibly
Latest Winners
Let us take you on a journey to meet the masters of the savannah and win prizes fit for a king, with Wild Lion! You could win up to 25 free spins at a time. Trigger our unique diamond feature that turns everything wild. If that wasn't enough, get your teeth stuck into up to 50 winning lines so you can get the lion's share of the jackpots on offer.
Loyalty Club
At High Flyer Casino we reward our players with a variety of exclusive perks. The more you play, the faster you move up the ranks to enjoy our one of a kind customer service. Gold Level and up is by invitation only, once you reach Platinum level the perks just get better with access to your own personal VIP Host, exclusive offers and gifts!
At our VIP Club you are assured to be spoilt with a variety of gifts. Gifts include: cash bonuses, tickets to top shows, holiday vouchers, gourmet hampers, your favourite perfume and so much more.
If you have any feedback or questions please email [email protected]
Terms and Conditions:
Statuses from Gold up are held for 30 days only
Gold up is invitation only
FAQ
Most Common FAQ
What are Slot bonus games?
Slot bonus games are run by our CMs in slots.
When a CM is on duty they will send a message to all players logged in at the top of the hour stating the terms of the bonus game.
If you win a slot bonus game the CM will send you a message to claim either tournament points, or a cash bonus.
In order to claim you simply need to click the claim button at the bottom of the message you received.
What are Chat games?
Chat games are run by our CMs on the chat board in the bingo room and are open to all players who are logged in.
When a CM is on duty they will send a message to all players logged in at the top of the hour stating the terms of the chat game.
If you win the chat game the CM will inform you via the chat board or direct message.
What are BBs?
BBs have no intrinsic value. Use it to play bingo or selected slots with the BB icon free at the site with no deposit required.
BBs can be claimed as a bonus or by participating in chat games.
Can I withdraw BBs?
BBs have no intrinsic value. Only cash can be withdrawn from the site.
What is a Cash Freebie?
A Cash Freebie is cash credited to your account that is given free with no deposit required.
What is a Cash Match?
A cash match is an offer that matches whatever amount you deposit in cash.
For instance, if the offer states 100% Cash Match up to $30, we will double whatever you deposit in cash, up to a maximum of $30.
What are wagering requirements?
Wagering Requirements are wagering terms that must be met if you have received any cash bonus before being able to make a withdrawal on the site.
You must wager a certain amount of times on our games before a withdrawal can be made. Read more about wagering requirements in our Terms and Conditions.
You are able to avoid wagering requirements by not accepting any cash bonuses.
Where can I get updates about my withdrawal?
You can check for updates on your withdrawal by going to the 'Cashier' under the menu and selecting 'Withdrawal History' to view the status of your withdrawal.
Why am I not able to withdraw?
This may be because you have not met 'wagering requirements'. If you have received any cash bonus on the site, you must meet wagering requirements before a withdrawal can be made.
To check whether you have met wagering requirements, simply click 'Cashier' under the menu, select 'Withdrawal' which will reveal the amount you are required to wager before completing a withdrawal.
How do I get a freebie?
Active customers will receive regular freebies, deposit bonuses and promotions which are claimable from the 'Promo Carousel' or the 'Promos & BBs' section of the menu by selecting 'My Promos'.
Also, make sure you check your email, texts and post for exclusive updates. Bonus money can also be earned by making a deposit, participating in chat games and any tournaments which are free to enter.
I am having trouble depositing, what do I do?
We are sorry that you are having trouble making a deposit.
Not to worry, our friendly 24/7 Live Help team will assist you in finding the best way to make a deposit on the site. You can contact them via the chat bubble in the lower right hand corner of the page.
What is my Level?
When you play at our site you earn points. These points determine your loyalty level.
The more you play, the more points you earn and the quicker you level up.
To check your loyalty level and progress, click on the star in the side menu.
What is my Status?
Your status at the site is determined by the number of deposits you make and how active you are at the site.
When you make your first deposit you automatically move to Bronze status. Your second deposit automatically moves you to Silver status. The more you play, the more you deposit and wager, the faster you move up the ranks to reaching Pre-VIP or VIP status.
What does cashback mean?
Cashback is a promotion where you get credited a percentage of your deposits back to your account in cash. It's calculated on qualifying deposits made over a specific period of time.
For instance, if the offer states 10% up to $100 cashback, any deposits you make during the specified period of the promotion will garner a 10% cash credit which will be credited automatically to your account at the end of the promotion.
Depositing $50 cash during the specified period will garner a $5 cash credit. Wagering Requirements will apply.
Account
How do I open an account?
To open an account simply click 'Register' and complete the easy registration form.
I can't access my account.
No need to worry if you have forgotten your login details. Simply go to the login page and click on the 'Forgot login?' link. Then, enter your login name or email and we will send your login details to you.
Please allow a few minutes for us to send the email, and remember to check your junk email and add us to your safe senders' list.
For further assistance, please contact Live Help 24/7.
How do I update my details?
You can update your details from the 'Accounts' section of the menu by selecting 'My Details' and choosing the details you wish to update.
It says my account is blocked, what now?
We're sorry that you are unable to access your account at this time.
Please contact [email protected] for more details.
Why is my region restricted?
This site is open to Ontario only. Only residents from Ontario are permitted to play at this site.
How old do I have to be to play?
You have to be 19 or over to open an account and play on our website.
Payments
How do I make a deposit?
To make a deposit, simply go to the menu, select 'Deposit' and choose the method you want to deposit with.
Follow the steps and insert the required details.
Click 'continue', then choose the amount you want to deposit.
Select the desired bonus or 'No Bonus' before clicking 'continue' again to complete the final stage of the transaction.
Which deposit methods do you have?
You can deposit using a variety of payment methods depending on the country you are in, including credit or debit card, bank transfer, as well as e-wallets such as iDebit, Instadebit, Interac, e-Check and Paysafecard.
For Canadian players, we recommend using Interac.
I am having trouble depositing, what do I do?
We are sorry that you are having trouble making a deposit.
Not to worry, our friendly 24/7 Live Help team will assist you in finding the best way to make a deposit on the site. You can contact them via the chat bubble in the lower righthand corner of the page.
Why has my deposit not been credited to my gaming account?
Most card and e-wallet deposit methods are immediate; however, some methods may take longer to display the funds in your account.
Card Payments
Can I use my card to fund my gaming account?
Of course, you can! We offer Visa and Mastercard credit/debit card payment options. Transactions are made through the use of the 16-digit number on the card, its expiration date entered by month and year, along with the 3-digit security code on the back of the card (CVC).
Transactions are processed in Canadian Dollars.
Why is my card attempt to deposit failing?
Not all issuing banks allow for gaming transactions therefore, try one of our other payment methods or a card from another issuing bank.
You may also contact our friendly 24/7 Live Help team to assist you with selecting alternative deposit payment methods.
How do I update my card details?
Go to the deposit page, select ‘show all deposit methods’, then ‘Manage cards’. Delete the card that you wish to update.
You can then attempt to deposit with your new card by entering the full card details as a new deposit method.
For any details you are unable to update or would like to verify, please email [email protected] and they will remove the details for you.
My deposit attempt was unsuccessful, yet I have been charged on my bank statement.
Some card issuers put any attempted transactions on a card in 'pending' status, which can be listed on your bank account along with other transactions made with this card. Non-successful transactions drop off, however this may take a few days.
If the card issuer also removes the amount of the pending transaction from the overall card balance, the amount of the non-settled transaction will be returned once the transaction is confirmed as not settled.
You may wish to contact your card issuer as to the length of time that they hold transactions in 'pending' status.
I’ve been charged for a deposit I did not make.
It can take up to 7 working days for your card issuer to process deposits made to your gaming account and physically post them on your card statement. Therefore, the date of the actual deposit may be different to the date the transaction is posted on your card statement.
Sometimes, they will only process card purchases in batches and therefore deposits made on different days may appear together on your statement.
Interac Payments
What is Interac?
Interac is a safe and easy online payment solution for Canadians. It's a convenient way to send money to a merchant account provided you have an account from a participating Canadian bank or financial institution.
There are two Interac options available to you:
Interac Online allows you to make a real-time transfer from your bank to your gaming account.
Interac e-Transfer allows you to make a transfer from your bank to your gaming account.
On mobile devices, we recommend the E-transfer REQUEST MONEY option, where available, for a quicker deposit.
Transactions are processed in Canadian Dollars.
How do I make a deposit using Interac?
To make a deposit using Interac, simply go to the menu, select 'Deposit' and choose Interac.
Select the desired deposit amount and bonus or 'No Bonus' and click 'Continue to Interac'.
You will be re-directed to the Interac page. On the left tab is the information needed to make a deposit with Interac e-Transfer through your online banking.
Alternatively, click the right tab (Other Interac Payment Options) and select your financial institution. You will then be informed if your financial institution allows deposits with Interac Online or Interac Request for Money. If so, select the relevant option, and follow the instructions.
I received a deposit confirmation from Interac for my Interac e-Transfer deposit, why have the funds not been credited to my gaming account?
Once you have deposited your funds with Interac, they then have 24 hours to send the funds to your gaming account, based on the information provided to them.
Usually this is done within 15 minutes, however it can occasionally take longer, which may be due to a delay in your bank's processing, or the information was not entered correctly through your online banking.
If this is not completed within 24 hours, the deposit attempt will automatically expire, and Interac will return the funds to you.
If you do not have autodeposit activated, then the return will be sent by email to the email address registered to your online banking, along with a separate email containing the Security Code. Allow 2-3 business days to receive this.
My e-Transfer deposit was unsuccessful, why have the funds been taken from my bank account?
In this case, the funds remain with Interac, and Interac will return the funds to you.
If you do not have autodeposit activated, then the return will be sent by email to the email address registered to your online banking, along with a separate email containing the Security Code. Allow 2-3 business days to receive this.
My Interac Online deposit was unsuccessful, why have the funds been taken from my bank account.
In this case, the funds remain with your bank, and will be returned to your bank account within 5 working days.
For further information regarding this, please contact your bank directly.
It's been 2-3 business days, but my funds for the failed Interac e-Transfer deposit have not yet been returned to me.
Firstly, double check the email address registered to your online banking (including your spam folder). Try searching the terms ‘Gigadat’ or ‘Interac’ in the email search bar.
If you still cannot locate this, then please contact [email protected] with the 8 digit reference number for the transaction, which begins with 'CA'.
You can find this either:
On the deposit confirmation email you would have received from Interac at the time of your deposit attempt. This would have been sent to the email address registered to your online banking.
On your bank statement (however this is not always listed).
By contacting your bank's web support.
I didn’t enter the Message ID for an e-Transfer deposit when completing the deposit through my online banking. What now?
Your deposit should still be successfully credited to your gaming account, however there could be a delay of several hours.
Why can I not use the same information for additional e-Transfer deposits on my gaming account?
For each Interac e-Transfer, you must first initiate a transaction on your gaming account, which will provide you with a unique Message ID and amount that can only be used for one e-Transfer.
If the same information, i.e. the same Message ID, is used for any subsequent e-transfers, then those deposits will fail, and then funds will be returned to you by Interac.
If you do not have autodeposit activated, then the return will be sent by email to the email address registered to your online banking, along with a separate email containing the Security Code. Allow 2-3 business days to receive this.
I have received the email from Interac for the return of funds. Why have I not received the email containing the Security Code?
The email containing the Security Code is usually sent prior to the email for the return of funds.
Check the email address registered to your online banking (including your spam folder). Try searching the terms ‘Gigadat’ or ‘Interac’ in the email search bar.
If you still cannot locate this, contact Interac directly on [email protected]
iDebit Payments
What is iDebit?
iDebit connects Canadian consumers to their online banking directly from checkout, enabling secure, real–time payments without a credit card.
I don't have an iDebit account.
No problem. If you have an account with one of these participating banks, you can open an iDebit account by clicking the link:
Bank of Montreal
CIBC
Desjardins
National
RBC
Scotiabank
Simplii Financial
TD
Transactions are processed in Canadian Dollars.
INSTADEBIT Payments
What is INSTADEBIT?
INSTADEBIT is a safe and secure way for players in Canada to make payments online using funds in their INSTADEBIT wallet account.
I don't have an INSTADEBIT account.
No sweat. Click the link to sign-up for free and start transferring money into your account: instadebit
It's easy to use. No waiting for activation or approval
Fund your INSTADEBIT account instantly with your bank account.
Transactions are processed in Canadian Dollars.
eCheck Payments
What is eCheck?
eCheck allows you to make secure and immediate electronic funds transfer (EFT) directly from your bank account to your gaming account via an electronic check (echeck). It works the same way paper checks do.
Funds deposited via eCheck are immediately available in your gaming account even though the funds aren't received from your bank account instantly.
Transactions will take up to 7 days to clear, so funds will need to be available in your bank account up until that time.
Your bank may charge additional fees if there are insufficient funds at the time the funds are collected.
Bank Deposit supports every bank and financial institution in Canada.
My eCheck deposit attempt failed due to ‘Failed transaction velocity check'
You have reached an internal deposit limit with eCheck. Please contact them directly for further information at [email protected]
My eCheck deposit attempt failed due to ‘Consumers IP validation failed’
This error originates directly from eCheck. Please contact them at [email protected] and they should be able to provide you with more details.
My eCheck deposit attempt failed due to Fraudulent or suspicious bank account, identity, or pattern
This error originates directly from eCheck. Please contact them at [email protected] and they should be able to provide you with more details.
Paysafecard Payments
What is Paysafecard?
Paysafecard is one of the leading prepaid internet payment products around.
You can use paysafecard to make swift and trouble-free payments online without the use of a bank account or credit card information.
Transactions are processed in Canadian Dollars.
I don't have a Paysafecard.
Great news! You can purchase a paysafecard at your nearest retailer.
Withdrawals
How do I request a withdrawal?
To make a withdrawal of $50 or greater, simply click 'Cashier' under the menu, select 'Withdrawal' and choose the amount you wish to withdraw.
All other withdrawals under $50 must be requested by email to [email protected]
How will my withdrawal be paid out?
Where possible, all withdrawals are processed to the deposit method most used in the last 30 days .
Where not possible, an alternative payment method will be required, such as e-cashout, InstaDebit and iDebit.
If you want to confirm whether your depositing method is payable to, please email [email protected]
Will I have to send in documents when I request a withdrawal?
Yes, you might have to send in documents when you request a withdrawal. If that is the case we will contact you via email and explain exactly what you will be required to send in.
Can I request a withdrawal when I have a BB balance?
Yes, you can. Please keep in mind that any BB you have will get forfeited when you request the withdrawal.
Will I get my BBs back if I reverse the withdrawal?
Yes. If you reverse your withdrawal any BBs that got forfeited will get added back to your balance.
If you want to reverse your withdrawal; go to ‘Cashier’ under ‘Menu’ and click on ‘Reverse Withdrawal’.
Withdrawals can be reversed within 24hrs of the original withdrawal request.
Where is my withdrawal?
The time your withdrawal takes to reach your account depends on the method used when processed;
E-wallets take up to 24hrs.
Interac takes 1-3 business days.
Cards take 3-5 business days.
e-Check up to 5 business days.
e-cashout 1-2 business days
Upon successful processing, you will receive an automated email confirmation.
You can track your withdrawal by going to the 'Cashier' under the menu and selecting 'Withdrawal History' to view the status of your withdrawal.
If you have further inquiries on your withdrawal, contact our accounts team by emailing [email protected]
Where can I get updates about my withdrawal?
You can check for updates on your withdrawal by going to the 'Cashier' under the menu and selecting 'Withdrawal History' to view the status of your withdrawal.
What are wagering requirements?
Wagering Requirements are wagering terms that must be met if you have received any free money before being able to make a withdrawal on the site.
You must wager your free money a certain amount of times on our games before a withdrawal can be made. Read more about wagering requirements in our Terms and Conditions.
You are able to avoid wagering requirements by not accepting any free money.
Why am I not able to withdraw?
This may be because you have not met 'wagering requirements'. If you have received any free money on the site, you must meet wagering requirements before a withdrawal can be made.
To check whether you have met wagering requirements, simply click 'Cashier' under the menu, select 'Withdrawal' which will reveal the amount you are required to wager before completing a withdrawal.
If you feel you have met the wagering requirements and hence, should be able to withdrawal please contact your account manager or email [email protected]
Where can I see how much I have left to wager?
You can see this by going to the 'Cashier' section of the menu, selecting 'Withdrawal Rules', then clicking 'Can I withdraw right now?'.
Promotions & Bonuses
Where is my bonus for signing up?
We have a fantastic welcome package for all our new customers. You get 100% up to $300 Cash Match on your first three deposits. That's up to $900. Your first three deposits on the site are credited automatically with this Cash Match.
How do I get a freebie?
Active customers will receive regular freebies, deposit bonuses and promotions which are claimable from the 'Promo Carousel' or the 'Promos & BBs' section of the menu by selecting 'My Promos'.
Also, make sure you check your email, texts and post for exclusive updates. Bonus money can also be earned by making a deposit, participating in chat games and any tournaments which are free to enter.
How do I claim a promotion?
Claiming a promotion is easy. Just check the 'Promo Carousel' on the top of the game page and swipe to the promotion you wish to claim.
You can also head over to the 'Promos & BBs' section of the menu and select 'My Promos'. Click the 'claim' button on the promotion you want to participate in.
You will see a red 1 notification on promotions if you are eligible to receive one.
If you've received a promotion code, simply click 'Claim a Bonus Code' to enter the code and then click on 'Claim'.
Where is the promotion I claimed?
You can check the last 4 promos claimed by heading over to the 'Promotions' section of the menu and selecting 'Promo History'.
If the promotion does not appear, please contact Live Help 24/7.
What are BBs?
BBs have no intrinsic value. Use it to play bingo or selected slots with the BB icon free at the site with no deposit required.
BBs can be claimed as bonus or when taking part in our free to enter tournaments and participating in chat games.
What is a Cash Freebie?
A Cash Freebie is cash credited to your account that is given free with no deposit required.
What is a Cash Match?
A cash match is an offer that matches whatever amount you deposit in cash.
For instance, if the offer states 100% Cash Match up to $30, we will double whatever you deposit in cash, up to a maximum of $30.
What does cashback mean?
Cashback is a promotion where you get credited a percentage of your deposits back to your account in cash. It's calculated on qualifying deposits made over a specific period of time.
For instance, if the offer states 10% up to $100 cashback, any deposits you make during the specified period of the promotion will garner a 10% cash credit which will be credited automatically to your account at the end of the promotion.
Depositing $50 cash during the specified period will garner a $5 cash credit. Wagering Requirements will apply.
What is my Level?
When you play at our site you earn points. These points determine your loyalty level.
The more you play, the more points you earn and the quicker you level up.
To check your loyalty level and progress, click on the star in the side menu.
What is my Status?
Your status at the site is determined by the number of deposits you make and how active you are at the site.
When you make your first deposit you automatically move to Bronze status. Your second deposit automatically moves you to Silver status. The more you play, the more you deposit and wager, the faster you move up the ranks to reaching Pre-VIP or VIP status.
Can I fast track to Pre-VIP and VIP?
Yes, you can. Deposit $200 or more in a day to become a Pre-VIP or deposit $1000 or more in a day to become a VIP.
Email [email protected] for more info.
Safety & Security
Is this site genuine?
Our site is licensed and regulated by the Alcohol and Gaming Commission of Ontario and is governed by the terms of its agreement with iGaming Ontario for the purpose of operating and offering internet gambling services to persons located in Ontario through the Website. The site is also licensed and regulated by the Alderney Gambling Control Commission under license no. 145 C1, C2, and 193 C2A
Are my card details safe?
Your card details are stored using a 128-Bit encryption behind multiple firewalls, where unauthorized access is prohibited. Simply put, your credit card information is safe and always remains confidential.
Responsible Gaming
How can I set my daily/weekly/monthly spending and time limits on the site?
Setting deposit limits, loss limits and session timeouts can help you manage your gambling.
To set a deposit limit or loss limit, just go to the 'Cashier' section of the menu, then select 'Deposit Limits' or 'Loss Limits'. You can set your limit daily, weekly or monthly.
A session timeout will automatically log you out after a set period of time.
To set a session timeout, just go to the 'Account' section of the menu, then select 'Session Timeout'. Session time can be set between 15 minutes to 4 hours.
A reality check will send you a pop up reminder after a set period of time.
To set a reality check, just go to the ‘Settings' section of the menu, then select your required Reality check of between 1 and 5 hours.
Can I change my deposit and/or loss limit?
Yes, you can. Just go to the 'Cashier' section of the menu, then select 'Deposit Limits' or ‘Loss Limits’ to set the daily, weekly or monthly limit you want.
Please note that a decrease will be immediate while an increase will take effect in 24 hour
How do I take a break from your site?
If you wish to take a break from our site please contact our support on live chat 24/7 or email us on [email protected]
How do I self-exclude?
If you wish to self-exclude please contact our support on live chat or email us on [email protected]
You can self exclude for 6 months, 1 year or 5 years and you will not be able to log in or use your account, or reopen it for any reason during that time.
See the Self-Exclusion policy and terms and conditions explained here https://m.highflyercasino.com/public/selfexclusionpolicy
Technical Support
I am experiencing an error with the site.
We are sorry that you are having technical issues.
We would like to know exactly what you are experiencing in order to provide the best solution. Please contact our friendly 24/7 Live Help team who will assist you.
I lost connection during the slot game, what now?
Disconnection during a base game, where no wins occurred, will restore the game to its normal active state. If it was a winning base game, upon reconnection the game will be restored to the winning state, showing all winnings.
Disconnection during Free Spins will return the game to the state it was before disconnection, i.e. all winnings, and free spin winnings will be restored to the state prior to disconnection.
Malfunctions voids all pays and play.
I lost connection during the bingo game, what now?
Once a player has purchased cards for a game, no further game interactions is required from a player to complete that game. Thus, in the event of a player being disconnected, the game will be completed without a player's presence, and all winnings will be credited to the player's account.
If a player has purchased cards for the subsequent Bingo game and that game had not yet started at the time of the disconnection, the game will be completed and the player can see the result in the game logs after the next login.
Please note that if a player is disconnected while playing a currently active bingo game, then the player will only be able to log in again after that game has completed.
Malfunctions voids all pays and play.
Why is the site down?
We are always striving to bring you the best online entertainment value.
This requires us to perform system maintenance and upgrades from time to time.
Call us toll free : 12pm - 12am EST
Canada: 1-844-842-8374
Email us at: [email protected]
Affiliate: [email protected]
Please allow 1 working day for a response to all queries.